This policy follows the Act on Consumer Protection in Electronic Commerce and the Act on the Regulation of Terms and
Conditions. Refund terms for paid services are the same as Article 6 of the Pathwave Store (Business) Terms of Service.
1. Scope
Payments by Store Members (businesses) for paid services (24-month contract, prepaid in a lump sum) and additional services, paid directly to the Pathwave operator
The user app has no payment features and is outside the scope of this policy.
2. Paid services (24-month contract)
When requested
Refund amount
Note
Withdrawal before service commencement (activation)
Any month used for even one day counts as one month
The deductions (activation/setup cost, early termination fee) are notified on the payment screen.
3. Additional services (quantity-based, e.g. coupon or notification sending volume)
Before first use (first campaign assignment or first dispatch): full refund
After use begins: withdrawal is restricted under Article 17(2) of the E-Commerce Act (notified on the purchase screen).
4. Immediate full refund
Duplicate or erroneous charges caused by the Company's system errors
5. Non-refundable
Digital benefits already consumed, such as used coupons or stamp rewards
6. How to request a refund
Payment History > Request Refund in the Store Member web console (provider.pathwave.link), or email support
Include your sign-up email, business registration number and the reason
We reply with the review result within 3–5 business days
Approved refunds go back to the original payment method — credit cards in 5–7 business days (per card issuer), bank transfers to the registered account after verification
Refund disputes are governed by the E-Commerce Act and the Company's Terms of Service. You may also apply for mediation with the Korea Consumer Agency (☎ 1372) or the Electronic Commerce Dispute Mediation Committee.