This policy follows the Act on Consumer Protection in Electronic Commerce and the Act on the Regulation of Terms and
Conditions. Refund terms for paid services are the same as Article 6 of the Pathwave Store (Business) Terms of Service.
1. Scope
Payments by Store Members (businesses) for paid services (monthly fee, paid every month) and additional services, paid directly to the Pathwave operator
The user app has no payment features and is outside the scope of this policy.
2. Paid services (monthly fee, paid every month)
When requested
Refund / charge
Note
Withdrawal after payment, before service commencement (activation)
Full refund
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Cancellation during use
No charge from the following month
A month already paid for can be used until it ends; that month's fee is not refunded
No cancellation penalty or activation/setup cost is charged. Cancellation and refund under a separate agreement for prepayment of 1 year or more or for multiple stores follow that agreement. Cancellation and refund of 24-month contracts concluded before November 1, 2026 (including partnership agreements) follow Article 6 of the previous Terms (v1.1).
3. Additional services (paid separately from the paid services fee — quantity-based, e.g. coupon functions (issuing and sending volume) or notification sending volume)
Before first use (first campaign assignment or first dispatch): full refund
After use begins: withdrawal is restricted under Article 17(2) of the E-Commerce Act (notified on the purchase screen).
4. Immediate full refund
Duplicate or erroneous charges caused by the Company's system errors
5. Non-refundable
Digital benefits already consumed, such as used coupons or stamp rewards
6. How to request a refund
Payment History > Request Refund in the Store Member web console (provider.pathwave.link), or email support
Include your sign-up email, business registration number and the reason
We reply with the review result within 3–5 business days
Approved refunds go back to the original payment method — credit cards in 5–7 business days (per card issuer), bank transfers to the registered account after verification
Refund disputes are governed by the E-Commerce Act and the Company's Terms of Service. You may also apply for mediation with the Korea Consumer Agency (☎ 1372) or the Electronic Commerce Dispute Mediation Committee.